Welcome Back!

Dear Patients,

We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety and health.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. As a specialty practice, our infection control practices are the highest in the dental profession.  Our infection control processes are made so that when you receive care, its both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

  • Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
  • We ask that you wait in your car until you receive a text message from us that we are ready to see you. If you don’t have a cell phone please let us know.
  • We will have hand sanitizer available before you enter the office to use. You will also find some in the reception area and other places in the office for you to use as needed.
  • You may see that our waiting room will no longer offer magazines since those items are difficult to clean and disinfect.
  • Appointments will be managed to allow for social distancing between patients. That might mean that youre offered fewer options for scheduling your appointment.
  • We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
  • I have purchased industrial grade air cleaning systems that clean and disinfect the air. There will also be an external aerosol suction device used when we are doing surgical or hygiene procedures that produce an aerosol.

In addition to UV lights that will be used at night to disinfect the office as well as upgraded surface disinfectants that we will be using during the day.

  • We will be wearing face shields, gowns, hair bonnets and N95 masks for your clinical treatments.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 650-556-9999. We hope to hear soon when we are able to open to accommodate all of you.  As we all know when periodontal disease isn’t treated it does progress so we are ready when the governor gives the go ahead with all our new protocols to keep everyone safe.

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends. It will be so great to see you again!!

Sincerely,

Casey Herrera and Team